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Terms & Conditions

Please review these terms before placing an order.

1. Introduction

  1. These Terms and Conditions ("Terms") apply to all quotations, estimates, orders, artwork, design services, printing, branding, promotional products, signage, packaging, vehicle branding, clothing, corporate gifts, digital services, delivery services and any other products or services supplied by Signworks Printing Solution (Pty) Ltd. ("Signworks", "we", "us" or "our").
  2. The person or entity placing an order with Signworks is referred to as the "Client", "you" or "your".
  3. By accepting a quotation, approving artwork, placing an order, making payment, or instructing Signworks to commence work, the Client confirms that they have read, understood and accepted these Terms.
  4. These Terms must be read together with the relevant quotation, invoice, artwork approval and any written specifications agreed between Signworks and the Client.
  5. Where there is a conflict between these Terms and a specific written agreement or quotation, the specific written agreement or quotation will apply to the extent of the conflict.

2. Quotations and pricing

  1. All quotations are subject to the specifications, quantities, materials, finishes, sizes and requirements stated in the quotation.
  2. A quotation does not constitute acceptance of an order until the required deposit has been received and the order has been confirmed by Signworks.
  3. Prices are based on the quantities and specifications quoted. Any changes requested by the Client may result in additional costs.
  4. Any additional work, artwork amendments, changes in specifications, additional quantities, special finishes, urgent production, storage, delivery or other services not included in the original quotation may be charged separately.
  5. Unless expressly stated otherwise, quotations exclude delivery, courier charges, installation, artwork creation, special packaging and any other third-party costs.
  6. VAT will be charged on all applicable goods and services at the prevailing rate.

3. Payment terms

  1. A 70% deposit is required before commencement of any work.
  2. No production, printing, manufacturing, purchasing of materials or ordering of stock will commence until the required deposit has been received and cleared.
  3. The remaining 30% balance is payable before delivery, collection, dispatch or installation, unless alternative payment terms have been agreed in writing.
  4. Signworks reserves the right to withhold completion, delivery, collection or dispatch of an order where any amount remains outstanding.
  5. Payment of a deposit constitutes confirmation of the order and acceptance of the applicable quotation and these Terms.

  6. Overdue Accounts

    1. Any overdue account may result in production and/or delivery being suspended until the outstanding amount has been settled.
    2. Signworks reserves the right to charge reasonable interest and/or collection costs on overdue amounts to the extent permitted by law and as stated on the relevant quotation or invoice.
    3. Where an account is placed on hold due to non-payment, any resulting delay will not be regarded as a delay caused by Signworks.

4. Artwork and design

  1. The Client is responsible for supplying accurate logos, text, images, artwork, measurements, colours, contact details and other information required for production.
  2. Where Signworks creates artwork or a design on behalf of the Client, the artwork will be submitted to the Client for approval.
  3. The Client is responsible for carefully checking and approving all artwork before production.
  4. Once artwork has been approved, Signworks will not be responsible for errors that were visible on the approved proof, including but not limited to:
    1. Spelling Errors;
    2. Incorrect Telephone Numbers
    3. Incorrect Addresses;
    4. Incorrect Names or Titles;
    5. Incorrect Colours;
    6. Incorrect Logos;
    7. Incorrect Quantities;
    8. Incorrect Dimensions;
    9. Incorrect Positioning;
    10. Incorrect Dates;
    11. Incorrect Product Selections; or
    12. Any Other Information Contained In The Approved Artwork.
  5. Any changes requested after artwork approval may result in additional artwork and/or production charges and may affect the agreed completion date.
  6. Production will only commence once all required artwork, specifications and approvals have been received.

5. Colour variations and printing tolerances

  1. Signworks makes every reasonable effort to reproduce colours accurately. However, colour reproduction may vary between:
    1. Computer Monitors;
    2. Mobile Phones And Tablets;
    3. Different Printers;
    4. Different Printing Processes;
    5. Different Materials;
    6. Different Batches Of Material;
    7. Coated And Uncoated Substrates;
    8. Fabric And Paper;
    9. Digital And Litho Printing; And;
    10. Different Production Runs.
  2. A colour displayed on a screen is not a guaranteed representation of the final printed colour.
  3. Where exact colour matching is required, the Client must request an appropriate physical proof or colour sample before production. Additional costs may apply.
  4. Slight variations in colour, positioning, material texture, cutting, finishing or production are not necessarily regarded as defects where they fall within reasonable industry production tolerances.

6. Proofs and approval

  1. Where a proof is supplied, the Client must inspect the proof carefully before providing approval.
  2. Written approval may include approval by email, WhatsApp, electronic communication, signed proof or other written confirmation.
  3. Once written approval has been provided, production may commence.
  4. Signworks will not be liable for production errors resulting from information contained in artwork that was approved by the Client.
  5. If the Client delays artwork approval, provides incomplete information or requests repeated changes, the production deadline may be extended accordingly.

7. Production and lead times

  1. Production lead times will be communicated to the Client where reasonably possible.
  2. Production lead times generally commence only once:
    1. The Required Deposit Has Been Received;
    2. All Artwork Has Been Approved;
    3. All Specifications Have Been Confirmed; And
    4. All Required Information Has Been Received.
  3. Estimated completion dates are estimates unless a specific written delivery date has been expressly agreed.
  4. Delays caused by suppliers, couriers, material shortages, equipment failure, power interruptions, load shedding, strikes, weather, unforeseen production issues or other circumstances outside Signworks' reasonable control may result in the completion date being extended.
  5. Where Signworks becomes aware of a material unavoidable delay, the Client will be informed as reasonably practicable.

8. Client-supplied goods, materials and content

  1. Where the Client supplies garments, products, packaging, materials, samples, artwork or other property to Signworks, the Client confirms that such items are suitable for the requested process unless otherwise agreed.
  2. Signworks will exercise reasonable care when handling Client-supplied goods.
  3. Signworks will not be responsible for pre-existing defects, weaknesses, colour inconsistencies, material incompatibility or damage arising from the inherent characteristics of Client-supplied goods.
  4. The Client remains responsible for ensuring that any content, images, logos, trademarks or other intellectual property supplied to Signworks may lawfully be reproduced.

9. Client-supplied goods, materials and content

  1. The Client warrants that they have the necessary rights, licences and permissions to use all logos, photographs, artwork, trademarks, fonts, images, designs and other content supplied to Signworks.
  2. The Client remains responsible for ensuring that materials supplied to Signworks do not infringe the intellectual property rights of any third party.
  3. Unless otherwise agreed in writing, Signworks retains ownership of its original design concepts, artwork, layouts, templates, mock-ups, working files and creative materials.
  4. Payment for a printed or manufactured product does not automatically transfer ownership of Signworks' editable source files or underlying design files.
  5. Editable/source artwork files may be supplied separately at an additional fee or if paid for and subject to written agreement.
  6. Signworks may retain copies of completed artwork for record-keeping, re-ordering and production purposes, subject to applicable privacy and intellectual-property requirements.

10. Client-supplied goods, materials and content

  1. Samples may be requested by the Client before placing a full order.
  2. Samples are supplied at a cost as quoted.
  3. Where a sample is supplied on a returnable basis, the sample must be returned to Signworks in its original condition and original packaging within 5 working days from the date of delivery.
  4. A 10% handling fee will apply to returned samples.
  5. Where the Client proceeds with the full order, the 10% handling fee will be waived, subject to the applicable sample being returned in good condition within the required period.
  6. Any sample that is damaged, altered, marked, used, lost or returned after the agreed period may not qualify for a refund.
  7. Courier and delivery charges relating to samples are non-refundable unless otherwise agreed in writing.

11. Cancellations

  1. Cancellation requests must be submitted to Signworks in writing.
  2. An order may not be cancelled once production, printing, manufacturing, purchasing, personalisation or procurement has commenced, except where otherwise required by applicable law.
  3. Where cancellation is accepted, the Client remains responsible for all costs already incurred by Signworks, including artwork, design, materials, stock, production costs, personalisation, administration and other reasonable expenses.

12. Website disclaimer

  1. Your use of the Signworks website is undertaken at your own risk.
  2. Signworks makes reasonable efforts to ensure that information published on the website is accurate and current, but does not warrant that all information will always be complete, accurate, uninterrupted or error-free.
  3. Website content, product images, photographs, colours, specifications and descriptions are provided for general information and may differ from the final product.
  4. Signworks reserves the right to correct errors, update information and make changes to website content, products and services without prior notice.
  5. To the maximum extent permitted by applicable law, Signworks will not be liable for any loss arising solely from reliance on website information, except where such liability cannot lawfully be excluded.

13. Privacy and personal information

  1. Signworks respects the privacy of its Clients and processes personal information in accordance with applicable data-protection legislation, including the Protection of Personal Information Act 4 of 2013 ("POPIA").
  2. Personal information may be collected and processed for purposes including:
    • • Processing and fulfilling orders;
    • • Communicating with Clients;
    • • Preparing quotations and invoices;
    • • Arranging delivery;
    • • Providing customer support;
    • • Maintaining business records;
    • • Complying with legal obligations; and
    • • Other legitimate business purposes.
  3. Signworks will take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
  4. Signworks will not sell personal information to third parties.
  5. Clients may contact Signworks regarding access to or correction of their personal information or other rights available under applicable data-protection legislation.
  6. Further information regarding the processing of personal information may be contained in Signworks' Privacy Policy.

14. Website Cookies

  1. The Signworks website may use cookies and similar technologies to improve functionality, analyse website usage and enhance the user experience.
  2. Users may manage cookie settings through their browser where supported.

15. Client Confidentiality

  1. Signworks will take reasonable steps to protect confidential business information provided by the Client.
  2. This does not apply to information that:
    • • Is already publicly available;
    • • Becomes publicly available without breach of these Terms;
    • • Was lawfully known to Signworks before disclosure;
    • • Is required to be disclosed by law; or
    • • Is reasonably required by suppliers or service providers to fulfil the Client's order.

16. Client Confidentiality

  1. Unless the Client expressly requests otherwise in writing before production, Signworks may photograph completed products, signage, branding or installations for use in its portfolio, website, social media, advertising and marketing material.
  2. Where confidentiality is specifically requested by the Client, Signworks will take reasonable steps to respect such request.
  3. Signworks will not intentionally disclose confidential Client information solely for marketing purposes.

17. Product Specifications

  1. Product images, mock-ups and samples are intended to provide a reasonable representation of the final product.
  2. Minor variations in dimensions, material texture, finish, colour, placement or appearance may occur due to manufacturing and production processes.

18. Acceptance of terms

  1. By accepting a quotation, placing an order, approving artwork, making payment or instructing Signworks to proceed with an order, the Client acknowledges that they have read and accepted these Terms and Conditions.
  2. The Client is responsible for ensuring that any person placing an order or approving artwork on its behalf has the necessary authority to do so.

Important Order Notice

• 70% deposit required before commencement of work.
• Artwork must be carefully checked and approved before production. Once artwork has been approved, the Client accepts responsibility for the information contained in the approved artwork.
• The remaining 30% balance is payable before delivery, collection, dispatch or installation unless otherwise agreed in writing.
• Customised and personalised products are non-returnable for change of mind, subject to applicable statutory consumer rights.
• Sample orders are subject to the sample-return and handling-fee terms set out in Clause 10.